The important part, up front.
Use the practice honestly, keep your account secure, and rely on the details shown when you book. We will communicate clearly when access, timing or care boundaries matter.
Final launch terms should be reviewed by a qualified adviser in the practice’s operating jurisdictions.
Using the practice
Book and use services only for yourself unless the practitioner has agreed otherwise. Keep your account details private and provide accurate information relevant to your care.
Appointments
Your booking confirmation states the time, timezone, price and applicable change rules. Rescheduling, cancellation and refund outcomes follow the terms shown during booking.
Clinical boundaries
Online wellness and nursing support does not replace emergency care. If you may be experiencing an emergency, contact local emergency services immediately.
Digital access
We work to keep the portal available and secure, but maintenance and network conditions can interrupt access. Contact the practice when an interruption affects an upcoming session.
Still unsure?
Ask before you continue.
We would rather explain something clearly than leave you guessing.